AI is also swiftly penetrating the social sector. Governments, social enterprises, and NGOs are infusing AI into programs, while public treasuries and donors are working hard to understand where to invest. For example, AI is being deployed to improve health diagnostics, map flood-prone areas for better relief targeting, grade students’ essays to free up teachers’ time for student interaction, assist governments in detecting tax fraud, and enable agricultural extension workers to customize advice.

But the social sector is also rife with examples over the past two decades of technologies touted as silver bullets that fell short of expectations, including One Laptop Per Child, SMS reminders to take medication, and smokeless stoves to reduce indoor air pollution. To avoid a similar fate, AI-infused programs must incorporate insights from years of evidence generated by rigorous impact evaluations and be scaled in an informed way through concurrent evaluations.

To inform our future decisions, we need to know what works and what doesn’t when we try to infuse our existing social programs with a new general-purpose technology like AI or design new programs based on it.

Read more about this insightful article on AI for Social Good by J-PAL.